Shipping policy
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Furever Chic Online Pet Store Shipping Policy
At Furever Chic, we’re dedicated to delivering your orders quickly and securely, ensuring your furry friends get their stylish and essential items on time. Please review our shipping policy for details on how we process and deliver your orders.
Shipping Locations
We currently ship to:
- United States: All 50 states, including Alaska and Hawaii.
- International Locations: Select countries (check availability at checkout).
Processing Time
- Orders are processed within 1-3 business days (Monday through Friday, excluding holidays).
- Custom or personalized items may require additional processing time, which will be indicated on the product page.
Shipping Methods and Delivery Times
- Standard Shipping (Domestic): 3-7 business days.
- Expedited Shipping (Domestic): 1-3 business days.
- International Shipping: 7-21 business days (delivery times may vary based on location and customs).
Shipping Costs
- Shipping rates are calculated at checkout based on weight, dimensions, and delivery location.
- Free Shipping: Available on domestic orders over $50 (before taxes and discounts).
- Flat-Rate Shipping: For smaller items, a flat rate may apply for domestic shipments.
Order Tracking
- Once your order is shipped, you’ll receive a confirmation email with a tracking number.
- You can track your order directly through our website or the carrier’s website.
Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses at this time.
- Some items may have specific shipping restrictions due to size, weight, or import regulations for certain countries.
Delayed or Missing Shipments
If your order is delayed or does not arrive within the expected timeframe:
- Check the tracking information provided in your shipping confirmation email.
- Contact us at support@fureverchic.com if further assistance is needed.
Damaged or Incorrect Shipments
If your order arrives damaged or incorrect:
- Notify us within 7 days of delivery with photos of the issue.
- We’ll work with you to resolve the problem, including offering a replacement or refund.
International Orders
- Customers are responsible for any customs fees, import duties, or taxes that may apply.
- Delivery times may vary due to customs clearance processes.
Contact Us
For questions about shipping, please contact us at:
📧 support@fureverchic.com
Thank you for shopping at Furever Chic—we’re here to make every delivery a tail-wagging success!